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Benchmark Gensuite is seeking a Customer Success Operations Analyst to administer and improve the systems supporting their Subscriber Success organization. This is an early-career individual-contributor role focused on translating approved strategies and processes into effective system configurations, workflows, reports, and user experiences.
You will work with platforms including Vitally, Onboard.io, Staircase, and related tools to support the company's EHS, Sustainability, and ESG Reporting software solutions. Key responsibilities include administering and maintaining Subscriber Success platforms, translating business strategies into system configurations and automations, and partnering with stakeholders to understand business needs and identify technical constraints.
You will configure and maintain health scores, success plans, onboarding workflows, alerts, tasks, and segmentation rules. You'll build dashboards and reports to monitor onboarding, subscriber health, engagement, adoption, and operational performance. Additional responsibilities include supporting data fields, permissions, integrations, and data synchronization; monitoring data quality and system performance; testing system changes; maintaining documentation and training materials; and providing system support to users.
The ideal candidate is technically curious, analytical, detail-oriented, and eager to learn how people, processes, data, and technology work together. Direct experience administering Subscriber Success platforms is helpful but not required. You should have a bachelor's degree in Business, Information Systems, Analytics, or related field. This role focuses on implementing strategic direction within systems rather than independently defining strategy or business processes.
