SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Benchmark Gensuite is seeking a Customer Success Operations Analyst to administer and improve the systems supporting their Subscriber Success organization. In this early-career individual-contributor role, you will translate approved Subscriber Success strategies and processes into effective system configurations, workflows, reports, and user experiences across platforms such as Vitally, Onboard.io, Staircase, and related tools.
You will partner with Subscriber Success leaders and other stakeholders to understand business needs, clarify requirements, identify technical or process constraints, and recommend practical implementation approaches. This role focuses on implementing strategic direction within systems rather than independently defining strategy or business processes.
Key responsibilities include:
- Administer and maintain Subscriber Success platforms (Vitally, Onboard.io, Staircase, internal systems)
- Translate strategies into system configurations, workflows, automations, playbooks, lifecycle stages, and templates
- Configure and maintain health scores, success plans, onboarding workflows, alerts, tasks, and segmentation rules
- Build dashboards and reports to monitor onboarding, subscriber health, engagement, adoption, and operational performance
- Support data fields, permissions, integrations, imports, exports, and data synchronization
- Monitor data quality and system performance; troubleshoot issues and coordinate with internal teams or vendors
- Test system changes and ensure configurations perform as intended
- Maintain system documentation, business rules, troubleshooting procedures, and user guides
- Provide system support and training to users
- Manage system requests according to priorities established by leadership
- Gather user feedback and usage insights to improve usability and process efficiency
- Stay informed about platform capabilities and emerging AI opportunities
The ideal candidate is technically curious, analytical, detail-oriented, and eager to learn how people, processes, data, and technology work together. Direct experience administering Subscriber Success platforms is helpful but not required. A bachelor's degree in Business, Information Systems, Analytics, or related field is expected.
