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Vensure Employer Solutions, the largest privately held organization in HR technology and services, is seeking a UKG Ready Client Success Manager to manage a portfolio of clients and drive satisfaction, retention, and product adoption. You will oversee the full client lifecycle from post-implementation onboarding through offboarding, ensuring seamless and value-driven experiences.
Key responsibilities include:
- Managing a portfolio of clients with strategies that enhance experience and drive satisfaction, measured by retention rates, NPS, and product adoption
- Overseeing the entire client lifecycle from post-implementation to offboarding
- Defining clear metrics and proof points through regular business reviews to illustrate business value
- Onboarding new accounts and users with frameworks for success and clear articulation of Vensure value
- Collaborating cross-functionally to deliver solutions, resolve complex issues, and enhance internal processes
- Serving as an escalation point for client concerns, ensuring timely resolution
- Monitoring client health through KPIs and creating action plans for at-risk clients
- Capturing client feedback, sharing stories, and reporting trends across the organization
- Partnering with Sales to identify upsell and expansion opportunities
- Occasional domestic travel for team meetings, customer events, industry conferences, and training
The role requires regular on-site attendance in Chandler, Arizona due to the need for secure system access, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement in activities.
Requirements:
- Bachelor's degree required, OR 2-5 years of experience in a consultative, multi-client account management role within HCM disciplines or a SaaS organization, or equivalent combination of experience, skills, and education
- UKG Ready experience is required
- Proficiency in Microsoft Office software (Outlook, Teams, Excel, PowerPoint) and demonstrated ability to learn other applications
- Excellent communication and interpersonal skills with ability to collaborate across teams
- Strong time-management and prioritization skills in fast-paced environments
- In-depth knowledge of customer service best practices
- Ability to manage multiple tasks simultaneously with high accuracy
- Advanced problem-solving and analytical abilities
- Adaptability to shifting priorities and business needs
- Sound decision-making abilities
- Professionalism and composure with diverse personalities
- Team-oriented self-starter mentality
- Strong escalation management and innovative problem-solving skills
- Coachable and open to feedback
