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Benchling is an AI platform for biotech R&D, trusted by over 200,000 scientists globally including major biopharma companies like Sanofi and Moderna. The company is rebuilding biotech for the AI era by enabling scientists to design experiments, capture structured data, and run AI agents directly in their workflows.
You will join the Technology Operations team as the primary on-site technology resource for the Boston office. This is a hands-on role where you'll be the go-to problem solver for all technology needs, serving as the local escalation path and primary contact for Boston while partnering with TechOps teammates in San Francisco and Zurich to support a globally distributed workforce.
Key responsibilities include:
- Serve as primary on-site technology resource and local escalation path for Boston office
- Provide Tier 1 Helpdesk support for software, hardware, application access, AV, and networking across Boston, remote, SF, and Zurich offices
- Own IT Asset Management (ITAM) for Boston, including inventory, procurement, stock levels, asset lifecycle, refresh, and device retirement
- Monitor and maintain Helpdesk SLAs for first response and full resolution
- Administer SaaS applications including Okta, Google Workspace, Slack, Jira, Zoom, and Office365
- Provide occasional EMEA business hours coverage for Zurich office when needed
- Own local onboarding experience for Boston, including system preparation and new hire orientation
- Lead TechOps projects in identity and access management, client platform, and AV systems
- Collaborate with Workplace, Information Security, and cross-functional teams
- Develop and maintain Technology Operations documentation
The role offers a flexible hybrid arrangement with expectations to be on-site 3 days per week (Monday, Tuesday, Thursday). This is an excellent opportunity for someone passionate about technology, problem-solving, and helping others succeed in a fast-paced, SaaS-driven biotech environment.
REQUIREMENTS:
- 3+ years experience troubleshooting hardware, software, and systems in a corporate environment supporting Mac OS and Windows
- 3+ years experience in a heavily SaaS-based environment
- Experience owning or meaningfully contributing to IT asset management, including inventory, procurement, and device lifecycle
- Comfortable operating as sole or primary on-site technology resource for a location, with judgment to know when to escalate
- Willingness to occasionally flex working hours for EMEA backup coverage
- Excellent communication skills and customer service attitude
- Experience with IAM platforms, specifically Okta or similar
- Experience with ITSM, specifically Jira Service Management or any Helpdesk ticketing system
- Experience with endpoint management tools such as Jamf, Fleet, Intune, AWS Workspace, or WorkspaceONE
- Experience with video conferencing and AV systems
- Experience with network troubleshooting
- Motivated by helping others succeed; eager to solve problems and improve efficiency
- Understanding of security concepts and ability to implement them
- Technology enthusiast excited to learn about new apps, devices, and better ways of working
