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Salary: USD 100,000 - 125,000 / annual
Adyen is a global fintech platform providing payments, data, and financial products for enterprise customers including Meta, Uber, H&M, and Microsoft. The Docs Excellence team is seeking a systems-minded Technical Writer to join their Chicago office on a hybrid basis (3 days/week in-office).
This role bridges technical writing and knowledge architecture. You'll design metadata schemas, ontologies, and structured information models that power automated documentation generation. You'll also serve as a high-judgment editor and curator, reviewing AI-assisted content drafts for technical accuracy, edge cases, and voice consistency. The work spans API reference guides, integration workflows, and conceptual documentation in a docs-as-code environment (Git, Markdown).
Key responsibilities include:
- Designing and maintaining metadata schemas (YAML front matter) and ontology rules that guide first-pass content generation
- Reviewing, fact-checking, and refining auto-generated content and code snippets for accuracy and developer voice
- Authoring and refining API reference guides, integration workflows, and conceptual docs
- Partnering with Product Managers, Engineers, Support, and Implementation Managers to validate merchant integration flows and capture platform logic
- Structuring documentation to serve both human developers and AI systems parsing context
You'll join a global community of 15 writers supported by 2 engineering teams and a senior PM across Amsterdam, Madrid, and Chicago. The role requires 3+ years documenting complex technical spaces (APIs, SDKs, developer platforms) with a portfolio demonstrating real writing and editing craft. You must be fluent in Git, Markdown, and docs-as-code toolchains, comfortable with AI/LLM tools, and able to read code snippets (Java, Python, TypeScript) to verify API logic. Experience with Postman, VS Code, or similar tools is a bonus.
