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Nimble is seeking a Technical Support Team Lead to lead and grow their support function. This is a hands-on player-coach role where you will spend significant time solving complex technical problems alongside your team while also managing a small group of Support Engineers.
You will serve as the primary escalation point for complex customer issues, mentor team members, establish best practices, and help shape a scalable support organization. Your responsibilities include:
- Directly managing and supporting a team of Support Engineers
- Solving challenging technical problems and serving as the escalation point for complex issues
- Mentoring team members and establishing best practices
- Working cross-functionally with Customer Success, Solutions Engineering, Product, and R&D teams
- Improving customer experience and product reliability
- Building processes and best practices in a fast-growing environment
This role is ideal for someone who enjoys deep technical problem-solving, direct customer interaction, and building scalable processes. You'll have the opportunity to shape how Nimble delivers technical support as the company grows.
