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Together AI is seeking a Technical Support Engineer to provide expert-level support for customers building AI training, fine-tuning, and inference solutions on the company's GPU cluster platform. You will be the first technical point of contact for complex infrastructure challenges, working with Kubernetes-based GPU clusters and high-performance computing environments.
Key responsibilities include directly engaging with customers to resolve technical issues involving GPU clusters and infrastructure services; becoming a product expert on Together AI's GPU cluster offerings; collaborating with Engineering, Product, and Research teams to escalate and resolve complex problems; identifying patterns in support cases to inform product roadmap decisions; maintaining comprehensive documentation and troubleshooting guides; and providing flexible support coverage including nights, weekends, and holidays as needed.
You will need 3+ years in customer-facing technical roles with at least 1 year in support for AI systems or mission-critical SaaS APIs. Required technical expertise includes strong knowledge of AI/ML, GPU technologies, and high-performance computing; hands-on experience with Kubernetes, SLURM, Ansible, container infrastructure, and scripting languages; and foundational understanding of compute cluster installation, configuration, administration, troubleshooting, and security.
The role demands strong problem-solving skills, cross-functional collaboration abilities, excellent communication for both technical and non-technical audiences, and comfort operating in dynamic environments with multiple concurrent priorities. You should demonstrate ownership mentality, proactive issue resolution approach, and willingness to continuously learn new technologies.
Together AI is a research-driven AI infrastructure company focused on lowering the cost of modern AI systems through co-designed software, hardware, algorithms, and models. The team has contributed to significant open-source research including FlashAttention, Hyena, FlexGen, and RedPajama. The company operates on a non-standard workweek schedule (either Saturday–Wednesday or Wednesday–Sunday with two weekly off days) to support global customer needs.
About Together AI
AI / Data / Infrastructure — cloud platform for open-source and generative AI model training and inference.
