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Healthee is an AI-powered healthcare platform that simplifies employee benefits navigation and optimization. The company's mission is to empower employees to understand and manage their health coverage with clarity and confidence, using cutting-edge AI to personalize and streamline the experience.
We are seeking a Technical Support Engineer to join our Buenos Aires office. This role sits at the intersection of customer success and engineering, handling the most complex technical issues for enterprise customers.
You will work closely with enterprise customers, Customer Success Managers, Benefits Specialists, and engineering teams to resolve sophisticated technical problems. Your responsibilities include performing in-depth troubleshooting of web and mobile applications, investigating root causes by analyzing application logs and using developer tools, and managing assigned cases through to resolution. You will reference technical documentation, contribute to building internal knowledge bases, and develop regular reports on platform health and quality. Additionally, you will build systems and processes to manage tasks from initial report through completion, collaborating with technical teams to scale support operations.
This is a hands-on technical role requiring strong diagnostic skills, API knowledge, and the ability to communicate complex technical concepts clearly to non-technical stakeholders. You will use modern AI-assisted tools (Claude, Codex, or similar) as part of your troubleshooting workflow.
**Requirements:**
- 4+ years of experience in technical support, technical account management, or similar role; B2B and SaaS product experience preferred
- Experience inspecting and diagnosing web applications and/or mobile applications
- Strong understanding of and hands-on experience with REST APIs and/or GraphQL
- Knowledge of Single Sign-on protocols including OAuth, SAML, and SCIM
- Proficiency using AI coding and research tools (Claude Code, Codex, or similar) for diagnosing and troubleshooting complex problems
- Ability to reproduce customer issues, perform initial triage, and file bugs with engineering teams
- Strong commitment to delivering excellent customer experiences with tenacity to drive issues to resolution
- Excellent interpersonal skills and multitasking abilities
- Strong English command with superb written and verbal communication skills
- Ability to write clear, customer-facing explanations in plain English
- Calm under pressure with positive attitude, empathy, and high energy
- Ability to take initiative and adapt to changing priorities
