SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
BusRight is building the modern operating system for school transportation, helping districts manage routing, driver navigation, live GPS tracking, student transportation data, and communication with families. More than 26 million students ride approximately 500,000 school buses every day.
You will be a Technical Support Engineer focused on investigating real-world system behavior and building solutions. This is a hands-on engineering role that bridges support and product development. You will work across the application, APIs, logs, data integrations, GPS systems, hardware, and codebase to understand how systems work and why they sometimes fail.
Key responsibilities include:
- Investigate complex production issues spanning application behavior, APIs, logs, integrations, data, GPS, and hardware
- Read and understand existing TypeScript and JavaScript code to trace system behavior and identify root causes
- Write new TypeScript and JavaScript scripts to solve technical and operational problems
- Maintain and improve existing internal scripts and tools as requirements evolve
- Build custom tooling for data analysis, troubleshooting, validation, reporting, and internal workflows
- Work with APIs and large datasets to investigate issues and build solutions
- Reproduce bugs and provide Engineering with clear technical findings, evidence, and recommended next steps
- Troubleshoot Student Information System integrations and data synchronization issues
- Investigate GPS, tablet, connectivity, and other deployed hardware behavior
- Identify repetitive work and replace it with automation, tooling, or better internal systems
- Use AI-assisted workflows to accelerate coding, debugging, investigation, and technical problem solving
- Own complex customer-reported issues through resolution, ensuring technical problems do not get lost between teams
You will work on problems spanning software, data, integrations, GPS, hardware, and real-world transportation operations. One day you might trace an issue through logs and APIs; another day you might write a TypeScript script to analyze thousands of records, build an internal tool to automate a workflow, or investigate behavior across the application and deployed hardware. You will work directly with engineers, have access to systems and data needed to investigate problems deeply, and build solutions when existing product functionality is insufficient.
REQUIREMENTS:
- 2+ years of experience in support engineering, software engineering, solutions engineering, technical support, or similar technical role
- Strong TypeScript or JavaScript experience, including ability to understand existing code and write new scripts independently
- Experience debugging software and investigating production system behavior
- Experience working with APIs, logs, backend systems, integrations, and structured data
- Comfortable building internal tools and scripts to solve problems without existing solutions
- Comfortable maintaining code and tooling after initial solution is built
- Experience analyzing data using SQL, spreadsheets, scripts, or similar tools
- Strong analytical skills and ability to break ambiguous problems into smaller technical questions
- Strong communication skills and ability to explain technical findings clearly
- Strong sense of ownership and willingness to drive problems through resolution
- Comfortable working in fast-moving environment where you may need to design solutions rather than follow existing processes
- Experience with or strong interest in using AI as part of everyday engineering work
