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Zscaler is seeking a Technical Success Manager to join the Customer Success Organization as a remote role based in the UK. You will serve as the central post-sales point of contact, guiding customers through their Zero Trust journey and helping them adopt and maximize Zscaler's cloud security solutions to achieve their digital transformation objectives.
In this role, you will build and nurture relationships with key customer stakeholders and operational service owners, aligning customer objectives with Zscaler's goals. You'll provide technical guidance, product insights, and best practices to develop customized strategies for integrating and operationalizing Zscaler solutions. You will offer technical expertise and organizational leadership to manage complex escalations and coordinate resolutions across internal and external teams. Proactively identifying adoption insights, developing risk mitigation plans, and partnering with Zscaler teams will be central to ensuring long-term customer success. You'll also participate in creating and sharing intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team's collective impact.
Zscaler's Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. The company is distributed across 160+ public exchanges globally and operates the world's largest in-line cloud security platform. The organization is building an AI-native enterprise where human potential is amplified by machine intelligence to solve complex security challenges.
The ideal candidate thrives in ambiguity, acts with ownership and integrity, is a strong problem-solver, collaborates at high trust, and maintains a growth mindset. You will report to the Manager of Technical Success Management.
REQUIREMENTS:
- 3+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering
- 3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions
- Strong communication and presentation skills with the ability to influence internal and external decisions
- Technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes
- Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
PREFERRED QUALIFICATIONS:
- Experience in local government or the wider UK public sector, with knowledge of their methodologies and security requirements
- Deep background in Cloud and Networking Security technologies such as SD-WAN, MPLS, SWG, DLP, VPNs, and CASB
- Comprehensive understanding of industry-specific workflows and operational processes alongside relevant industry certifications (e.g., CISSP, CCNP, CCIE, Network+, AWS, Azure, or Google Cloud)
