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Omnea is a Series B AI-native procurement platform that has raised $75M from Khosla Ventures, Insight Partners, and Accel. The company has 10x'd ARR to double-digit millions in 18 months and is trusted by global enterprises including Spotify, MongoDB, Monzo, and Albertsons. Omnea solves a massive enterprise problem: procurement processes that drag on for months, trigger 50+ emails, and require approvals from Finance, Legal, Security, and IT.
You will join as a Founding Technical Solutions Consultant, serving as the critical bridge between Product and Customer teams. Your responsibilities include:
**Core Responsibilities:**
- Act as part of the "SWAT Team" for complex solutions, helping the Customer team digest requirements, overcome technical barriers, refine configurations, and tackle integration challenges to ensure seamless Omnea implementations
- Serve as the first line of defense for customer requests and issues, providing exceptional support to help customers achieve their goals and drive positive sentiment
- Own Customer Experience by managing the delivery and prioritization of Engineering support tickets
- Collaborate with the Product team to share customer feedback and insights, helping shape future product development and prioritize features that reduce churn and drive upsell
- Assist with writing Product tickets to define engineering requirements and manage their delivery
- Become the go-to source of knowledge about Omnea's product architecture, setup, and capabilities, communicating effectively with both technical and non-technical audiences
- Lead continuous improvement efforts for internal tools and processes, including developing the Omnea Knowledge Repository, managing Product Accreditation, and creating Customer Training/Support materials
- Produce and maintain technical materials to assist with Customer implementations (Onboarding Workflows, Workflow Templates, Form Templates, Technical Documentation)
- Rapidly create solutions for sophisticated demos to support the Commercial team
**Requirements:**
- 3–8+ years of experience in a performance-driven environment (academia, work, sport, or similar), consistently performing at the top of your team
- Strong technical foundation: background in Engineering, Applied Physics/Maths, or technical apprenticeship; technically minded with capacity to rapidly understand product architecture; some level of coding knowledge (side project or degree module sufficient; Computer Science degree not required)
- Excellent communication skills: ability to speak and write clearly about technical topics; strong presenter
- Entrepreneurial spirit: want to be part of building a business, willing to roll up sleeves and do whatever's required
- Drive, competitiveness, and deep focus on career: thrive in demanding environments, love solving complex problems
- Ambitious and hard-working with intelligence, grit, and growth mindset
**Work Arrangement:**
Tuesdays, Wednesdays, and Thursdays in-person at London office; hybrid model. The company emphasizes in-person collaboration at this stage of growth.
