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Veeam Software, the Data and AI Trust Company, is seeking a Technical Lead Manager for Forward Deployed Engineering (FDE) based in North Sydney. This is a hands-on technical leadership role managing a team of Forward Deployed Engineers who deliver complex customer deployments to the Securiti AI platform.
You will own three key areas: team growth and performance (hiring, onboarding, coaching, career development), delivery across a portfolio of enterprise accounts (planning, milestones, risks, timelines, customer outcomes), and the customer experience from first deployment through scaled use. You will balance team workload and account assignments based on skills, capacity, customer needs, and growth opportunities.
Key responsibilities include:
- Managing and growing a team of Forward Deployed Engineers
- Owning delivery across a portfolio of enterprise accounts
- Setting a clear operating rhythm for status updates, delivery tracking, risk management, and escalation
- Managing customer expectations with executive and technical stakeholders
- Reviewing solution architecture, guiding complex technical decisions, and resolving escalations
- Supporting deployments across cloud, hybrid, and on-premises environments (Kubernetes, containers, Linux, cloud infrastructure)
- Setting technical standards, reusable patterns, and playbooks for consistent quality delivery
- Championing AI-forward ways of working and automation to improve team speed and quality
- Partnering with Sales Engineering, Account Executives, Product, Engineering, Customer Success, and Professional Services
- Sharing field learnings with Product and Engineering to improve the platform
You will stay close to the technical work by reviewing architecture, guiding decisions, supporting escalations, and improving the patterns and tools your team uses. Your impact comes through strong people leadership, clear communication, and predictable execution across multiple accounts.
Requirements:
- 5+ years of experience in Forward Deployed Engineering, Solutions Architecture, or Professional Services roles
- 3+ years of hands-on experience managing technical teams
- Deep technical expertise in cloud platforms (AWS, Azure, GCP), Kubernetes, containers, and Linux
- Strong understanding of data security, data governance, and compliance concepts
- Familiarity with regulatory frameworks such as GDPR, SOC 2, or ISO 27001, especially across multiple geographies
- Experience using delivery or project management tools to track multi-account programs
- Experience working in fast-paced, high-growth, geographically distributed teams
