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Salary: USD 91,770 - 100,000 / annual
Flywire is seeking a Technical Implementation Manager II to lead client onboarding and integration activities for its payments platform. This role bridges the gap between sales/relationship management and product delivery, ensuring clients successfully implement Flywire's APIs, Payment Checkouts, and Recurring Payments solutions.
Key responsibilities include:
- Serve as subject matter expert guiding clients through Discovery, Portal configuration, Integration, Testing, and Go-live phases
- Consult on platform implementation and product-market fit for client needs
- Lead multiple concurrent client implementation projects as primary point of contact
- Facilitate workshops and client syncs throughout implementation stages
- Provide post-implementation hypercare support and troubleshooting
- Develop and maintain product documentation in collaboration with Product teams
- Drive continuous improvement in implementation methodology, tools, and processes
- Relay client feedback and pain points to Product teams to inform product vision
- Troubleshoot and resolve integration issues, providing technical support
- Foster a culture of continuous improvement and exceptional customer experience
This is a people-management role overseeing implementation project delivery and team processes, with responsibility for multiple client relationships and internal cross-functional collaboration.
Requirements:
- Fluent in English and Spanish (French-speaking is a bonus)
- 4+ years of Technical Support, Consulting, Implementation, Professional Services, or equivalent experience
- Knowledge of system integrations and understanding of different project methodologies
- Exceptional client-facing and internal communication skills (written and oral)
- Experience implementing and configuring software (payment software preferred)
- Familiarity with APIs or JavaScript libraries
Preferred qualifications:
- Knowledge of Higher Education or ERP systems (Xetta, Ellucian, StarRez, Oracle PeopleSoft, OpenApply, Slate, Salesforce)
- Experience with Fintech, Technology, or Consulting companies
- Background in Higher Education (Business Office, Cashiering, Financial Aid, Reconciliation)
- Programming language knowledge (JavaScript, Liquid, Java, SQL, Python)
Technologies used: Zendesk, Postman, Visual Studio Code, JIRA, Sumologic, Cursor, Claude, Google Suite.
