SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Harvey is an AI platform transforming legal and professional services through frontier agentic AI and enterprise-grade infrastructure. As a Technical Customer Experience Specialist, you'll be the frontline support contact for enterprise customers, delivering empathetic and efficient resolutions to technical and product-related issues including AI output quality, app access, APIs, authentication, and error logs.
You'll manage multiple competing priorities while maintaining high responsiveness and accountability during assigned support shifts (Wednesday–Sunday schedule). Your responsibilities include collaborating with teammates and cross-functional partners to troubleshoot complex issues, escalating when appropriate, and contributing to continuous improvement of customer experience. You'll maintain deep knowledge of Harvey's products and features, document customer interactions and feedback to inform product and process improvements, and own tasks independently while contributing to team workflows.
The role offers a structured hybrid arrangement with 3 days in office and 2 days remote, a comprehensive 4-week onboarding program, professional development stipend, and opportunities to work on cross-functional projects impacting company-wide operations.
You bring 3+ years of proven experience in fast-paced technical support roles delivering premium support to large enterprise customers for AI-driven products. You have exceptional empathy and communication skills (written and verbal), strong problem-solving and critical-thinking abilities, and a solid understanding of APIs. You're highly organized and adaptable, proficient with customer support tools and CRM systems, a collaborative team player who builds positive cross-functional relationships, and demonstrate passion for learning and continuous improvement.
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
