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Akuity is seeking a Technical Customer Success Manager to support enterprise customers in North America's West region. You'll manage a portfolio of strategic accounts throughout their lifecycle—from onboarding and adoption through renewal—serving as a trusted technical advisor. The role combines customer relationship management with hands-on technical guidance, helping DevOps and Platform Engineering teams maximize value from Akuity's GitOps platform.
Key responsibilities include: managing full account lifecycles with strategic customers; building trusted advisor relationships; leading executive business reviews and strategic meetings; driving implementation and onboarding to accelerate time-to-value; defining and tracking business and technical KPIs with customers; partnering with sales on renewals and expansion opportunities; and advocating customer needs across product, engineering, marketing, and support teams.
You'll work with customers of all sizes, from mid-market to enterprise, helping them achieve their business and technical goals around Kubernetes deployment and GitOps practices. The role requires strong communication skills to translate technical concepts for both engineering and executive audiences, plus the ability to work independently in a remote environment. Quarterly travel is expected for customer engagement.
Akuity builds the enterprise platform around Argo CD, the third most popular CNCF project used by 70% of companies running Kubernetes in production. Customers include Intuit, BlackRock, Tesla, MLB, and Peloton. The company was founded in 2021 by former Intuit engineers and is Series A funded.
