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Salary: USD 167,000 - 220,000 / annual
Ramp is building smart infrastructure for finance teams, automating how over $200B in annualized spend flows through 70,000+ companies. The company handles payment authorization, risk flagging, spend categorization, and financial close processes.
As a Technical Consultant, Enterprise, you will be a frontline partner establishing and deepening relationships with Ramp customers, acting as a liaison between customers and internal technical teams. You'll work alongside Customer Activation and Account Management to identify, prioritize, and build financial solutions that enable Ramp to scale with customer needs.
Key responsibilities include:
- Serving as technical and financial subject matter expert for customers, designing solutions through Ramp and partner integrations
- Guiding high-value implementations and expansion opportunities, including integration, configuration, and system design
- Assessing customer requirements and proposing scalable solutions, particularly for ERP, HRIS, and API integrations
- Supporting technical workstreams through onboarding and implementation, ensuring faster time-to-value
- Conducting technical discovery to understand customer systems and workflows, recommending optimal Ramp architecture
- Troubleshooting integration blockers and guiding customers through complex configuration decisions
- Serving as subject matter expert on HRIS and accounting integration partners
- Contributing to internal documentation and tooling that scales Ramp's integration support
- Influencing product roadmap by channeling customer pain points and feedback to Product and Engineering teams
- Representing Product, Design, and Engineering externally with deep conviction and understanding of Ramp's technical capabilities
You will define customer financial and technical success criteria from onboarding through activation and expansion, working cross-functionally with Sales, Customer Success, Product, and Engineering teams.
REQUIREMENTS:
- Bachelor's degree in computer science, engineering, finance, business, or related field
- 4+ years in technical consulting, solutions engineering, implementation, or similar customer-facing technical role, ideally in SaaS or fintech
- Familiarity with ERP systems (NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows
- Comfort working with APIs, integration logic, and system architecture; ability to explain these concepts to finance and operations stakeholders
- Strong communication skills: translate complex technical solutions into business value, guide customers toward scalable approaches, diplomatically steer conversations when requests misalign with best practices
- Collaborative mindset and ability to work cross-functionally
- Exceptional organization and problem-solving skills with bias toward action and high ownership
- Thrives in ambiguity and fast-paced environments; adaptable and resourceful
