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ServiceNow is seeking an Advisory Solution Consultant to join its Solution Consulting team in Tokyo. In this role, you will serve as a technical expert supporting solution sales for Employee Experience, Customer Workflow, and ITX products. You will drive revenue growth for assigned products in collaboration with Sales, Product Management, and executive leadership.
Key responsibilities include:
- Support product sales as a technical and domain expert embedded within client-facing sales teams
- Lead discovery workshops to understand customer challenges and deliver product demonstrations aligned with customer needs
- Answer product feature and technical questions from customers, channel partners, and internal colleagues
- Provide feedback to product management on enhancements that address customer needs and create additional value
- Share best practices and reusable assets with other Solution Consultants to improve team quality and efficiency
- Stay current on competitive analysis and market differentiation
- Support marketing events including executive briefings, conferences, user groups, and trade shows
- Manage assigned territory, build pipeline, and work collaboratively with Sales to drive execution excellence
ServiceNow is a global market leader with an intelligent cloud-based platform connecting people, systems, and processes. The company serves over 8,100 customers, including 85% of the Fortune 500, and is focused on AI-enhanced technology and innovation.
Requirements:
- 7+ years of pre-sales solution consulting or sales engineering experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Experience collaborating with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence
- Willingness to travel as necessary
