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Salary: USD 103,000 - 141,000 / annual
Wiz is a rapidly growing cloud and AI security platform trusted by over 65% of the Fortune 100. As a Technical Account Manager (TAM) in the Southeast region, you will be the primary technical and strategic advisor for a book of up to 15 enterprise customers, guiding them through their complete Wiz journey from onboarding through operationalization, renewal, and expansion.
You will serve as the bridge between customers and Wiz's internal teams (Product, Engineering, Sales, Support), ensuring seamless collaboration and a cohesive customer experience. Your responsibilities include:
**Technical Leadership & Expertise**
- Act as a trusted technical advisor, confidently navigating customers through Wiz deployment, configuration, and operationalization using cloud-security best practices
- Serve as the primary technical contact for your customer book, resolving technical questions and issues via email, meetings, Slack, and support tickets
- Stay current on emerging cloud security threats and new Wiz features to continuously develop domain expertise
**Driving Adoption & Business Value**
- Develop customer success plans with measurable goals aligned to their security and compliance objectives
- Lead customers proactively toward full platform adoption and value realization across cloud, code, and runtime security
- Help customers project-manage Wiz adoption across business units and stakeholders, unblocking adoption barriers
- Track and report progress on business goals and value realization through executive-friendly communications and QBRs
**Account & Revenue Management**
- Manage a book of up to 15 customers (size and complexity dependent)
- Identify expansion opportunities and support renewals in partnership with sales and renewals teams
- Monitor customer health, identify risks (satisfaction, churn, renewal, tenant health), and cultivate relationships from C-level to practitioner
- Drive utilization and adoption targets for your book of business
**Organizational Impact**
- Contribute to scaling Wiz's TAM motion and improving GTM processes
- Develop documentation, mentor associate TAMs, and build technical subject-matter expertise
- Partner cross-functionally to refine TAM processes and capabilities
**Requirements**
- 5–8+ years of experience in technical customer-facing roles (Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer, or Architect), ideally supporting cloud or cloud-security products
- B.S. in Computer Science, Engineering, or equivalent professional experience
- Strong understanding of cloud services and architecture for at least one CSP (AWS, GCP, Azure, OCI); CSP certification (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
- Familiarity with cloud-security best practices, common threat models, and CNAPP use cases; security certification or experience addressing cloud-security challenges preferred
- Familiarity with container technologies (Docker, Kubernetes) and associated security considerations
- Familiarity with DevOps technologies (CI/CD, Infrastructure as Code, Version Control Systems)
- Understanding of Linux and Windows operating systems concepts and runtime sensing
- Strong problem-solving skills; ability to troubleshoot complex technical issues and drive resolution across internal and external stakeholders
- Proven track record managing a book of 5–10+ customers
- Proven track record building and maintaining enterprise client relationships, driving customer outcomes, and exceeding performance targets
- Excellent communication and interpersonal skills; ability to engage effectively with stakeholders at all organizational levels
- Ability to work across multiple communication channels (Slack, email, support tickets)
- Ability to use data and CRM/log analysis tools to monitor customer health and inform retention initiatives
- Willingness to navigate evolving job responsibilities and continuously learn emerging cloud and security technologies
- Legal right to work in the United States without visa sponsorship
