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Copado is the #1 DevOps Platform for Salesforce and the Cloud, serving 1,500+ enterprise customers including Coca-Cola, T-Mobile, and Volkswagen. The company delivers an AI-enabled DevOps platform that unites non-technical admins and pro-code developers to orchestrate business application development and drive digital transformation.
As a Technical Account Manager (TAM) for the Technical Excellence team based in Bengaluru, you will serve as a highly technical strategic advisor to enterprise and strategic customers. This role goes beyond traditional account management, requiring deep technical expertise in DevOps architecture, Salesforce release and test management, and pipeline orchestration.
You will embody the "Genius Bar" concept—acting as a technical partner, diagnostic expert, and true extension of the customer's engineering team. Your responsibilities include:
• Lead 1:1 and group coaching sessions (60 minutes each) to upskill customer teams on DevOps architecture, test automation strategies, and Copado AI workflows
• Serve as the primary technical point of contact for assigned enterprise accounts
• Conduct proactive health checks and diagnostic sessions to identify optimization opportunities
• Host group clinics and enablement workshops across time zones
• Streamline and optimize customer delivery pipelines using Copado CI/CD, Copado Robotic Testing (CRT), and Copado AI (Agentia)
• Collaborate with global cross-functional teams (Support, Customer Success, Services, Engineering, Product) to solve complex pipeline and automation challenges
• Provide hands-on, day-to-day guidance directly with customer engineering and release teams
You will work in a high-energy, multicultural, globally distributed environment, collaborating creatively across time zones and cultures. This is a strategic role that combines technical depth with customer-facing advisory responsibilities, requiring strong communication skills and the ability to translate complex technical concepts for diverse audiences.
