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Socket.dev is a developer security platform that helps teams safely find, audit, and manage open source code. Founded by Feross Aboukhadijeh (long-time open source maintainer), Socket has raised $125M+ in funding and counts Anthropic, xAI, Figma, and Vercel among its customers.
You will own post-sale customer success for large enterprise accounts with complex technical environments and dependency ecosystems. This is a product-focused, technical role where you'll be the main point of contact and technical advisor for strategic customers.
Key responsibilities:
**Account Management:** Own the post-sales relationship as primary technical advisor; strategize with Account Executives on upsells, renewals, and expansions; build and maintain executive alignment with customer champions; conduct Quarterly Business Reviews; develop measurable customer success plans.
**Onboarding & Implementation:** Lead technical onboarding from initial setup through full integration; work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tooling; build repeatable onboarding playbooks and automations to reduce time-to-value.
**Technical Troubleshooting:** Investigate and resolve integration, configuration, and compatibility issues; respond to customer issues in dedicated Slack channels; use logs and telemetry to identify root causes; escalate to Engineering when needed and follow through to resolution.
**Product Enablement:** Run discovery conversations to understand customer goals and use cases; translate complex product capabilities into practical guidance; conduct architecture reviews and security posture assessments; deliver workshops and deep-dives that drive adoption.
**Customer Advocacy:** Bring technical feedback and field intelligence back to Product and Engineering; surface patterns that inform roadmap priorities; contribute documentation and internal tooling.
Note: Socket does not have a separate support team—you are the front line for technical support and will investigate when things don't work as expected.
**Requirements:**
- 4+ years in a technical customer-facing role (Solutions Engineer, Technical Account Manager, Support Engineer, or similar)
- 2+ years of experience as the dedicated point of contact for customers with emphasis on quarterly health checks and success
- Background in Socket's key product areas: Application Security, DevSecOps, package managers, or open-source ecosystems OR Linux systems administration, networking, firewalls, and Docker
- Experience with developer tooling and CI/CD platforms (GitHub Actions, Jenkins, CircleCI, etc.)
- Ability to read and reason about code (JavaScript, Python, TypeScript)
- Familiarity with APIs, webhooks, and SaaS integration patterns
- Comfort troubleshooting in production environments alongside engineering teams
- Clear written and verbal communication with developers, security practitioners, and executives
- Willingness to travel for customer and company meetings
**Nice to Have:**
- Experience managing large enterprise accounts with complex technical environments
- Experience with SCA, dependency management, or security scanning tools
- Contributions to open-source projects
**Tools:** Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
