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Hightouch is an Agentic Marketing Platform powered by a Composable CDP, enabling marketing teams to build and ship end-to-end campaigns with complete brand context and customer data. The company is a Gartner Magic Quadrant Leader for Customer Data Platforms, trusted by enterprises like Domino's, Spotify, and Ramp.
As Technical Account Manager for EMEA, you will serve as the primary bridge between Hightouch and our largest Fortune 5000 customers throughout their entire journey—from initial kick-off through onboarding, ongoing success, and expansion. You will be a product expert responsible for ensuring enterprise customers fully understand and maximize the Hightouch platform.
Key responsibilities include:
- Owning retention and expansion of our largest customers as a critical member of the Customer Success team
- Partnering with Sales to strategize adoption growth within large organizations
- Delivering timely, organized onboarding through effective project management
- Ensuring customers realize full value from Hightouch products and advising on technical best practices
- Providing proactive technical guidance and expertise across all products
- Collaborating with Customer Support, Engineering, and cross-functional teams on technical escalations
- Surfacing customer use cases and problems to Engineering to drive product innovation
You combine business acumen with technical depth. You have natural curiosity to uncover customer requirements at a granular level and guide them toward elegant, efficient solutions. You understand how companies leverage data strategically and help customers reach their ideal future state while informing Hightouch's product roadmap.
Required qualifications:
- 5+ years in client-facing and/or technology-focused roles combining business and technical expertise
- Experience managing and executing technical projects with customer-first attitude and strong empathy
- Excellent project management and communication skills
- Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools)
- Strong troubleshooting and problem-solving skills with continuous desire to improve technical knowledge
- Cross-functional collaboration ability with diverse teams
- Ability to work under pressure, meet deadlines, and navigate roadblocks
Hightouch offers meaningful equity compensation in the form of ISO options with early exercise and a 10-year post-termination exercise window.
