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Salary: USD 122,000 - 168,000 / annual
Okta is seeking a Technical Account Manager (TAM) for Enterprise customers in Canada, based in Toronto. This role focuses on the Auth0 Customer Identity Cloud platform with foundational support for Okta Workforce Identity solutions.
You will serve as a trusted technical advisor to key enterprise accounts across industries including Public Sector, Financial Services, Healthcare, Manufacturing, Retail, and Technology. Your primary responsibilities include:
**Key Account Partnership & Influence**
- Build deep, long-lasting relationships with customer engineering leads, product architects, and technical decision-makers as their primary technical advisor
- Apply technical expertise in Auth0 Customer Identity and developer-first architectures to solve complex identity challenges and influence customer strategy
- Collaborate with key accounts to design scalable B2B and B2C customer identity architectures aligned with their business and security objectives
**Prototyping, Technical Execution & Advocacy**
- Build lightweight Proofs of Concept (PoCs), configure test Auth0 tenants, and conduct live technical walkthroughs (custom Auth0 Universal Login branding, OAuth 2.0 grant flow implementations, Auth0 Actions scripts)
- Utilize Postman to test, validate, and demonstrate Auth0 and Okta REST APIs (executing CRUD operations for users, roles, and application configurations)
- Dissect multi-faceted developer and architectural issues, proactively identify technical risks, and orchestrate effective solutions collaboratively with Customer Success and Engineering
- Advocate for customer technical needs within cross-functional product and engineering teams
**Thought Leadership & Team Enablement**
- Provide best practices, workshops, and technical enablement for customer developers, software architects, and engineering leads
- Generate repeatable code samples, Postman collections, architectural guides, and strategy assets for the global TAM team
- Mentor peers, upskilling team capability with a focus on developer SDKs, API integrations, and Auth0 extensibility
**Technical Focus Areas**
You will support Auth0 Customer Identity Cloud (primary) and Okta Workforce Identity (secondary), including:
- Modern authentication and authorization protocols (OAuth 2.0, OIDC, SAML 2.0)
- Auth0 Management & Authentication REST APIs
- Auth0 Universal Login, custom login flows, and modern developer SDKs (SPA JS, React, Next.js, Python, Node.js)
- Auth0 Actions and webhooks for platform extensibility
- Multi-tenant application architectures, social login, B2B/B2C identity federation, custom database connections
- Okta Workforce Identity: SSO, Adaptive MFA, Device Access, API Access Management, Universal Directory, Identity Governance & Administration (IGA), SCIM provisioning, Identity Threat Detection & Response (ITDR)
Note: Some travel is required, including in-person onboarding and travel to San Francisco, CA HQ or Chicago office during the first week of employment.
**Requirements**
- 5+ years of related professional experience (or 4+ years with a Master's degree), including 3+ years as a Technical Account Manager, Solutions Architect, Technical Consultant, or Developer Advocate
- 3+ years in customer identity (CIAM), API security, web/mobile authentication, or modern application development
- BA/BS/MS in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent experience)
- Auth0 Certified, Okta Certified, or equivalent industry certifications preferred
- Deep, practical mastery of OAuth 2.0 (Authorization Code + PKCE, Client Credentials, etc.) and OpenID Connect (OIDC), alongside standard SAML 2.0 federation
- Advanced experience with REST APIs, webhooks, and Postman for testing API endpoints, managing collections, and demonstrating programmatic workflows
- Strong hands-on ability to read, modify, or build simple web applications (JavaScript/TypeScript, Node.js, Python, React) to demonstrate authentication routing, protected routes, token validation, and Auth0 SDK integration
- Solid understanding of B2B and B2C identity patterns, tenant management, social identity providers, enterprise connections, and user migration strategies
- Familiarity with core Workforce Identity concepts (SSO, SCIM provisioning, SaaS integrations) to support hybrid account requirements
- Excellent communication skills, capable of speaking fluently with developer teams, software architects, and engineering leadership
- Comfortable performing live technical demonstrations, API troubleshooting in Postman, and whiteboarding complex system architecture
- Skilled in setting expectations, tracking account health metrics, and maintaining clear project boundaries
