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Yuno is building payment infrastructure that enables companies to participate in global markets. The company provides access to 1,000+ payment methods via a single API, serving high-growth brands like InDrive, McDonald's, Rappi, and Viva Aerobus across 80+ countries with smart routing and fraud prevention powered by AI.
You will lead Yuno's technical customer relationships across Latin America as a senior Technical Account Manager. This is a leadership role combining deep technical expertise with team leadership and customer partnership. You will lead a team of TAMs while remaining hands-on with the most complex customer challenges, serving as the senior technical voice for strategic accounts in the region.
Day-to-day responsibilities include:
- Serve as senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
- Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
- Define and implement best practices for technical onboarding, integration delivery, and account health monitoring
- Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
- Partner with developers and senior engineers to provide strategic technical guidance and support solution design
- Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
- Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
- Monitor integration progress and ramp-up milestones across the team, ensuring consistent high-quality delivery
- Champion the LATAM customer base internally, bringing regional intelligence into strategic conversations
LATAM is one of the fastest-growing payment ecosystems globally, with unique local nuances and high-stakes integrations. The role rewards precision, resilience, and the ability to stay steady under pressure while solving complex problems and building stronger customer relationships.
You will sit at the heart of Yuno's cross-functional engine, working closely with Product, Development, Sales, and Partnerships teams to ensure customer insights translate into real improvements and internal teams have the context to move fast. You will set best practices, define how the TAM function scales, and ensure every integration reflects the quality and reliability Yuno's customers expect.
Requirements:
- 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
- Proven track record of leading or mentoring technical teams
- Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools (Postman, SoapUI, Swagger)
- Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
- Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
- Familiarity with server and database technologies: Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar
- Strong analytical, problem-solving, and project management skills
- Excellent organizational skills managing multiple accounts, team priorities, and concurrent projects
- Clear and compelling communication with technical and non-technical stakeholders at all levels
- Fluency in English and Portuguese preferred; Spanish a plus
- Experience with ticketing systems is a plus
