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Wiz is a fast-growing cloud and AI security platform trusted by over 65% of the Fortune 100. As a Technical Account Manager, you will be the primary technical liaison for enterprise customers, responsible for driving adoption and maximizing value from the Wiz platform throughout the customer lifecycle.
You will provide strategic and hands-on technical guidance spanning deployment, operational best practices, and establishing Centers of Excellence. You'll develop trusted advisor relationships with customer stakeholders from practitioners to C-level executives, establishing regular cadence and focusing on adoption, retention, and satisfaction.
Key responsibilities include:
- Delivering expert guidance on platform deployment and operational best practices
- Serving as the primary technical escalation point, collaborating with Support, Product Management, and Engineering teams
- Developing and executing Success Plans with customers, defining critical goals and KPIs
- Identifying and resolving technical issues to ensure high customer satisfaction
- Advocating for customer needs across product, support, and engineering departments
- Collaborating with Sales and Renewal teams to secure contract renewals and identify expansion opportunities
- Maintaining current knowledge of the Wiz platform, cloud security threats, and the broader ecosystem
- Contributing to customer workshops and training initiatives
You will bridge the gap between customers and internal Wiz teams, streamlining collaboration for a cohesive customer experience. This role requires both technical depth and strong customer-facing capabilities.
REQUIREMENTS:
- 3+ years of experience in technical customer-facing roles (Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, or Customer Success Engineer)
- Strong understanding of cloud services, architectures, and security best practices; CSP-level certifications (e.g., Certified Solutions Architect, Certified DevOps Engineer) preferred
- Familiarity with container technologies (Docker, Kubernetes) and associated security considerations
- Strong problem-solving skills with ability to troubleshoot complex technical issues and drive resolution
- Proven track record building and maintaining enterprise client relationships, driving customer success, and exceeding performance targets
- Excellent communication and interpersonal skills; ability to engage effectively with stakeholders at all organizational levels
- B.S. in Computer Science, Engineering, or similar field, or equivalent experience
- Fluency in Italian and English
- Legal right to work in Italy without visa sponsorship
