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Salary: MYR 209,640 - 0 / annual
Seeq is seeking a Technical Account Manager (TAM) to serve as the primary technical owner for strategic, high-touch customer accounts. This is a remote-first role based in Malaysia, working with a global team.
In this role, you will act as the primary technical liaison between customers and Seeq, serving as a "smart switch" to connect customer technical teams with the right internal resources. You will plan and manage rollouts of customized solutions, oversee technical setup and integration, and coordinate site expansions. You'll shepherd complex support tickets, conduct regular technical reviews, monitor performance and availability, and drive improvements across customer deployments.
Key responsibilities include:
- Serving as the customer advocate internally for function, availability, and performance matters
- Establishing yourself as a subject matter expert on Seeq platform requirements, networks, and security
- Developing broad product knowledge and translating technical information into clear, actionable guidance for customers
- Identifying risks, proposing preventive solutions, and collaborating on systemic fixes
- Continuously auditing customer hardware network health, identifying issues proactively
- Leading quarterly technical reviews covering uptime, support trends, configuration audits, and forward-looking technical plans
- Working with Customer Success and Revenue teams to drive renewals and identify expansion opportunities
- Helping pioneer and improve TAM service delivery at Seeq through continuous improvement and thoughtful change management
Seeq is a remote-first company founded by serial entrepreneurs, providing software and services that convert industrial process data into meaningful business insights. The company is certified as a great place to work and recognized by Technology Fast 500 and Inc. Magazine.
REQUIREMENTS:
- 5+ years in a technical customer-facing role (Technical Account Manager, Technical CSM, Solutions Engineer, Professional Services, or higher-tier Customer Support)
- Broad technical knowledge of Seeq or similar enterprise-level products, with demonstrated ability to understand multi-area functionality while developing deeper expertise in specific components
- Demonstrated ownership of complex enterprise or strategic accounts where you were the primary technical point of contact
- Strong technical fluency with enterprise IT ecosystems
- Bias toward ownership: you escort issues to resolution, act without waiting for permission, define success, and drive to outcomes
- Expertise in platform analytics and ability to facilitate executive-level conversations and cross-functional workshops with credibility
- Excellent cross-functional communication skills; ability to translate field operations into product requests and product changes into customer-ready messaging
- Demonstrated ability to navigate complex customer relationships, listen to understand needs, adapt communication to audience, and respond constructively in high-pressure situations
- Ability to effectively coordinate across time zones and geographically diverse regions with clear communication and follow-through
- Demonstrated ability to adjust to changing priorities while maintaining follow-through
- Bachelor's Degree required
