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Netskope is a market-leading cloud security company founded in 2012, with offices across Santa Clara, St. Louis, Bangalore, London, Paris, Melbourne, Taipei, and Tokyo. The company has built a platform that redefines cloud, network, and data security by following and protecting data wherever it goes in an era where data and users exist primarily outside the traditional enterprise perimeter.
As a Technical Account Manager (TAM), you will be at the core of shaping the Netskope customer experience. You'll drive technical success across the entire customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform.
Key responsibilities include:
- Partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans.
- Act as a trusted technical advisor, aligning customer objectives with the Netskope roadmap and sharing best practices.
- Define and execute success plans, value realization roadmaps, and business reviews in partnership with Customer Success Managers.
- Coach customer teams to become self-sufficient in day-to-day operations through enablement sessions, configuration guidance, and best practice recommendations.
- Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen security posture.
- Coordinate with Support and Engineering to resolve technical issues, ensuring clear communication throughout escalations.
- Share new use cases, lessons learned, and optimization opportunities with customers and the broader Netskope community.
- Champion customer needs with Product Management and Engineering, providing feedback on features and roadmap relevance.
- Deliver regular status updates and executive-level summaries highlighting progress, risks, and outcomes.
- Orchestrate cross-functional resources across Netskope and customer organizations to drive successful adoption and long-term retention.
The ideal candidate is proactive, customer-centric, and empathetic, with strong relationship-building skills and technical acumen to provide strategic guidance. This role blends technical expertise with business insight to drive customer loyalty, retention, and growth.
