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Copado is the leading DevOps platform for Salesforce, helping large organizations accelerate their development lifecycle and digital transformation. This Technical Account Manager role is a highly technical, strategic position focused on supporting enterprise Success customers with AI-first adoption of Copado Agentia.
You will serve as the primary technical point of contact for Signature Success and Success+ customers, acting as a trusted advisor to release managers, senior developers, and DevOps leads. Your responsibilities include conducting regular platform health checks, providing hands-on technical guidance on Copado Source Format and Metadata Pipelines, and optimizing customer pipeline design and branching strategies.
Key responsibilities:
- Serve as primary technical advisor for enterprise customers, building trusted relationships with release managers and DevOps leads
- Conduct platform health checks to identify gaps in pipeline configuration, deployment reliability, and metadata management
- Provide hands-on guidance on Copado pipelines, including commit, promote, deploy operations, conflict resolution, and environment management
- Guide customers through pipeline design optimization, branching strategies, and multi-environment release governance
- Advise on Salesforce metadata management best practices, including SFDX source format adoption and destructive changes
- Support configuration of Quality Gates and Quality Integration Framework (QIF) for automated quality checks
- Guide DevOps integrations connecting Copado with Git providers, Jira, and external systems via APIs and webhooks
- Develop tailored best practice frameworks covering pipeline architecture, deployment automation, and release scheduling
- Collaborate with internal Support, Engineering, and Product teams to escalate and resolve complex technical issues
- Own and drive customer success plans, tracking measurable outcomes like deployment frequency, lead time, and change failure rate
- Identify risks early and proactively engage stakeholders to prevent delivery issues
- Deliver enablement sessions and workshops to upskill customer teams
- Champion AI-first mindset to accelerate AI adoption across customer workflows
- Advocate for customer needs internally, influencing the Copado Agentia product roadmap
Requirements:
- Proven expertise in Salesforce DevOps with track record of designing and scaling CI/CD pipelines using Copado Metadata or Source Format Pipelines
- Strong proficiency in Salesforce metadata management, SFDX source format, Salesforce CLI, and metadata API concepts
- Hands-on experience with Copado Agentia operations: commit, promote, deploy, validation deployments, quick deployments, and deployment task configuration (Apex scripts and manual tasks)
- Solid understanding of Git version control, branching strategies, merge conflict resolution, and repository management in Salesforce delivery context
- Experience with Salesforce platform architecture and deep understanding of DevOps delivery cycles across sandbox, scratch org, and production environments
- Familiarity with CI/CD integrations including Git providers (GitHub, GitLab, Bitbucket), ALM tools (Jira, Azure DevOps), and pipeline automation via APIs and webhooks
- Proven ability to translate complex technical concepts into clear, actionable guidance for technical and non-technical stakeholders
- Strong customer-facing communication skills with experience managing enterprise or strategic accounts
- Ability to work cross-functionally in a fast-paced, globally distributed team environment
