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Rippling is seeking a Technical Account Consultant to serve as the specialist for Canadian Payroll, Time & Attendance, Time Off integration, and Canadian Benefits for its customer base. You will be the definitive internal and external resource on how Canadian payroll connects with T&A and Time Off modules, and on Canadian benefits administration, including carrier connections, eligibility rules, and compliance requirements specific to Canada.
Key responsibilities include:
• Payroll Configuration Audits: Review live customers' pay schedules, tax configurations, and T&A/Time Off connections to identify errors, inefficiencies, or compliance gaps and deliver clear remediation recommendations.
• Payroll + T&A/Time Off Enablement: Train customer admins on how Canadian payroll integrates with Time & Attendance and Time Off modules, and address common misconfigurations.
• Feedback Loop to Product: Capture structured feedback on payroll and benefits performance, surfacing recurring themes and Canada-specific insights to Product and Engineering teams.
• Customer Support: Support both Canadian Technical Account Managers and US-based TAMs who carry accounts with Canadian payroll, serving as the go-to expert for complex Canadian compliance and configuration questions.
You will work with Rippling's unified HR, IT, and Finance platform, which enables businesses to manage and automate every part of the employee lifecycle in a single system. The role is ideal for someone with deep knowledge of Canadian payroll regulations, benefits administration, and a passion for helping customers succeed with complex workforce systems.
