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Adyen is a global financial technology platform providing payments, data, and financial products for enterprise customers including Meta, Uber, H&M, and Microsoft. As Team Lead for Technical Support in Bengaluru, you will manage a merchant-focused support team that serves as the first point of contact for Adyen's global merchants, helping them resolve payment processing issues and grow their businesses.
You will lead a team distributed across regions operating on a 24/7 follow-the-sun model. Your responsibilities include coaching and mentoring team members on technical challenges related to Adyen's platform, APIs, and integration best practices. You will define clear objectives and goals, track progress using KPIs, and handle escalations from merchants and senior management. The role requires balancing commercial requests with global support strategy while being an integral part of Adyen's support organization.
You bring at least 3 years of experience developing technical support teams and are comfortable leading geographically distributed teams across different cultures. You have strong problem-solving capabilities and can define robust processes. While payments or fintech experience is not required, you must demonstrate enthusiasm for the space. You possess technical knowledge (SQL, HTML, JavaScript, PHP, Java, scripting) sufficient to serve as an escalation point for varied technical requests. Strong written and verbal communication skills are essential, along with willingness to travel as needed. The role is based in Bengaluru with an office-first culture emphasizing in-person collaboration.
