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Rippling is seeking a dynamic KYC Operations Team Leader to manage customer onboarding and ensure adherence to KYC/KYB compliance programs. Based in Bangalore, you will supervise a team of KYC/Fraud Investigation Analysts in a fast-paced environment, working across cross-functional teams to maintain compliance with AML/KYC/KYB policies. The role oversees operations spanning over 140 countries and 51 currencies.
Key responsibilities include:
- Leading and managing a team of KYC/Fraud Investigation Analysts
- Ensuring Rippling complies with all AML/KYC/KYB regulations and policies
- Overseeing the KYC & Fraud operations review process, liaising with analysts to resolve delays and escalations
- Driving people management and development initiatives to meet KPIs and SLAs
- Performing quality assurance checks on analyst work to maintain high accuracy and compliance standards
- Facilitating effective customer communications to address queries and ensure smooth onboarding
- Designing and optimizing processes that enhance the customer onboarding experience while maintaining compliance
Rippling is a San Francisco-based HR, IT, and Finance platform that has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia. The company enables businesses to manage the entire employee lifecycle—from payroll and benefits to IT provisioning—in a single system, operating across 140+ countries.
