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Zenoti is a cloud-based SaaS platform serving the beauty and wellness industry, powering over 30,000 salons, spas, medspas, and fitness studios across 50+ countries. The company recently achieved unicorn status ($1B+ valuation) and raised $80M from TPG.
As a System Administrator, you will build and maintain the organization's IT infrastructure while collaborating with IT experts and business stakeholders to ensure optimal performance, security, and compliance. You will mentor junior administrators, develop strategic IT initiatives, and drive continuous improvement in IT operations.
Key Responsibilities:
- Server installation, configuration, and maintenance on Azure, virtualization platforms, and operating systems
- Advanced troubleshooting for endpoint OS and hardware issues
- Endpoint device management (Entra/Jamf Admin) and group policy deployment
- Develop automation solutions and leverage AI to streamline administrative tasks
- Ensure high availability and disaster recovery for critical systems
- Administer Microsoft 365 services, Defender, DLP, and Purview; manage enterprise software licenses
- Deploy patches, upgrades, drivers, and software to endpoints
- Configure and support networks (Aruba, Cisco, Ruckus), Wi-Fi, and authentication systems
- Support firewall infrastructure and manage VPN configurations
- Develop comprehensive documentation, playbooks, and visual aids for projects and processes
- Identify issues, write clear instructions, and regularly update operational documentation
Requirements:
- Bachelor's degree in a related field or equivalent work experience
- Extensive experience in Active Directory, Azure, and Microsoft 365
- Hands-on experience with Aruba, SIEM, Palo Alto Global Protect, and firewall administration
- Proficiency in M365 and network administration tasks
- Strong troubleshooting, communication, problem-solving, and teamwork skills
- Knowledge of security best practices and protocols
- Excellent verbal and written communication skills with ability to explain complex technical concepts to non-technical stakeholders
- Proven ability to lead and manage technical projects with timely delivery and quality standards
- Strong analytical and problem-solving skills focused on continuous improvement and innovation
- Ability to work effectively in fast-paced, dynamic environments while managing multiple priorities and deadlines
Desired Certifications:
- Microsoft Certified: MS-100, MS-500, AZ-500, AZ-900
- Cisco Certified Network Associate (CCNA)
- Microsoft SC-200, MD-100
