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Revolut is a global fintech company on a mission to deliver more visibility, control, and freedom with money. With 75+ million customers and 13,000+ employees worldwide, Revolut offers a suite of products including spending, saving, investing, exchanging, and travel services.
As a Support Team Lead, you'll manage a team of 5–10 customer support specialists in Barcelona, serving millions of customers globally. You'll be the first point of contact for escalations and operational excellence, working closely with product teams to continuously improve the customer experience.
Key responsibilities include:
- Managing team performance, productivity, quality, and SLA adherence
- Conducting regular 1:1s, team meetings, and performance reviews
- Identifying and addressing performance trends and operational bottlenecks
- Driving process improvements and scaling operations efficiently
- Taking ownership of difficult problems and leading by example
You'll need fluency in English (C1+), Catalan, and Spanish (C1+), with at least 1+ years of experience managing a team of 5+ people. Customer support experience is essential. The role requires full on-site presence in Barcelona with rotating shifts, including weekends. You should thrive under pressure, manage multiple priorities simultaneously, and communicate effectively across internal teams and external stakeholders.
