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Supabase is seeking a Support Engineer to provide world-class developer support for users of its Postgres development platform. The role covers AMER weekends (Friday–Monday, 16:00–02:00 UTC / 4 ten-hour shifts) and is fully remote, targeting North or South America timezones.
Responsibilities include:
- Providing initial and timely responses to support cases across billing, pre-sales, optimization, and implementation questions
- Triaging cases by directing users to documentation, code examples, or escalating to technical/business teams
- Monitoring GitHub Issues & Discussions and other feedback channels
- Identifying opportunities to develop or obtain internal tooling to improve support efficiency
- Reproducing issues, creating test cases, and improving test coverage when applicable
Required qualifications:
- 3+ years of customer support experience, ideally providing developer support to technical customers
- Proficiency in SQL, particularly PostgreSQL; comfort with complex queries
- Excellent English communication skills
- Skilled with Linux/Unix operating systems and command line
- Experience with GitHub Issues and Discussions
Desirable qualifications include familiarity with JavaScript frameworks (React, Vue, Svelte), Node.js experience, database administration background, and a Computer Science degree.
Supabase is a fully remote, globally distributed company (~400 employees across 60+ countries) that provides a complete backend platform including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company has raised over $1B and operates asynchronously with a strong open-source ethos. Benefits include ESOP equity, tech allowance, 100% health insurance coverage, annual company off-sites, flexible work arrangements, and professional development allowance.
