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Skydropx is transforming logistics through innovative technology and a visionary team. The Customer Success department is undergoing transformation, and we're seeking a Supervisor to lead and structure our SaaS product support squad.
You will manage a team of 4 people, responsible for mapping processes, identifying bottlenecks, and documenting playbooks to enable scalability. Key responsibilities include conducting 1:1 meetings and structured feedback sessions, developing Individual Development Plans (PDIs) for team members, and fostering a culture of problem-solving, strategic thinking, and collaboration.
You'll serve as the liaison between the Customer Success team and other departments, communicating company updates and translating customer feedback into actionable insights. You'll monitor key metrics including Churn, LTV, and NRR, ensuring CRM (HubSpot) data integrity through regular reporting and team rituals. You'll also manage projects, execute area processes, and participate in OKR and action plan development.
Required qualifications include proven experience in Customer Success and people management, SaaS product knowledge, analytical thinking with the ability to interpret and act on metrics, structured communication skills, and a proactive, solution-oriented mindset. A completed or in-progress university degree is required.
Desirable experience includes familiarity with freight, logistics, or e-commerce ecosystems, process building/structuring expertise, and Spanish language proficiency. This is a full-time, permanent (CLT) position based 100% on-site at Aldeia Coworking in Curitiba, within an international work environment.
