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Salary: USD 65,000 - 80,000 / annual
Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. The company delivers 24/7 virtual-first and in-home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care.
As Supervisor of Patient Engagement, you will lead and manage a team of Patient Engagement Associates (I & II) who support caregivers throughout the full member journey—from initial outreach and enrollment through ongoing engagement and partnership. You will be responsible for direct supervision including one-on-one meetings, managing timekeeping and attendance, delivering continuous training, overseeing performance management, and serving as a subject matter expert and escalation point for caregiver engagement and enrollment activities.
Key responsibilities include:
- Conduct regular one-on-one meetings with direct reports to provide feedback, set goals, and support professional development
- Ensure team members are informed, engaged, and equipped to meet service and performance standards
- Manage timesheets in accordance with company policies and approve scheduling changes and time-off requests
- Provide ongoing coaching and constructive feedback to improve associate effectiveness, quality, and performance
- Lead and develop Patient Engagement Associates responsible for both enrollment and longitudinal caregiver engagement activities
- Monitor and drive team performance against enrollment, outreach, caregiver engagement, and experience metrics
- Assist in developing and implementing strategies that improve caregiver participation, engagement, and operational efficiency
- Act as the first point of contact for team member escalations, caregiver concerns, and workflow issues
- Compile and analyze performance data to identify trends, opportunities, and areas for improvement; present findings to leadership
- Utilize engagement and enrollment insights to drive process improvements and operational excellence
- Foster a culture of accountability, continuous improvement, and caregiver-centered service
- Partner closely with Clinical, Operations, Market, and Population Health teams to support a coordinated member experience
- Support organizational change initiatives and help associates adopt new processes and workflows
- Ensure caregivers receive a consistent, compassionate, and high-quality experience throughout their journey
- Support the team in achieving performance goals and, when necessary, assist with outreach, enrollment, and engagement activities
The role is remote with occasional travel (up to 20%). The company prefers candidates based in Texas, Louisiana, Missouri, New York, Florida, North Carolina, Georgia, Tennessee, and New Jersey.
Qualifications:
- Passion and commitment to reimagining pediatric healthcare and creating a world where every child with special health care needs gets the care and support they deserve
- Experience in team leadership, supervision, or management
- Strong interpersonal and communication skills
- Ability to analyze performance data and drive operational improvements
- Experience in customer/caregiver engagement, enrollment, or related healthcare operations
- Demonstrated ability to foster accountability and continuous improvement culture
