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Salary: USD 80,000 - 95,000 / annual
Tend is reimagining dentistry by combining hospitality, technology, and clinical excellence to deliver an exceptional patient experience. As Studio Manager, you will lead day-to-day operations for a dental studio, overseeing 10-20+ staff members while balancing operational excellence, financial performance, and culture-building.
Key Responsibilities:
- Lead Daily Operations: Ensure the studio operates efficiently across staffing, scheduling, inventory, and patient flow.
- Champion Patient Experience: Collaborate with providers and staff to achieve or exceed NPS and revenue goals while addressing patient concerns with compassion.
- Drive Performance: Monitor KPIs, coach your team in real time, and make adjustments to meet studio targets.
- Develop Your Team: Lead onboarding, training, and regular check-ins that build alignment, accountability, and growth for your staff.
- Promote Culture: Actively model Tend's values and foster a culture of respect, inclusivity, and collaboration in the studio.
- Partner Cross-Functionally: Work with People, Clinical, and Operations teams to hire, retain, and support a high-performing studio staff.
- Ensure Compliance & Quality: Conduct regular walk-throughs to maintain a safe, compliant, and welcoming studio environment.
- Optimize Scheduling: Manage staff schedules to balance patient access with efficiency and meet performance goals.
You are a people-first leader who thrives in fast-paced, high-volume environments. You deliver results that matter to patients and your team while fostering a supportive, caring environment. You step into challenges with confidence, bring energy and positivity to keep your team motivated, create an inclusive environment where every team member and patient feels valued, and are open to feedback and committed to personal and professional growth.
Requirements:
- 5+ years' experience leading teams of 10+ staff in a healthcare or hospitality environment
- Experience partnering with clinical providers to deliver care and drive performance
- 5+ years' experience in management or operations preferred
- Proven success managing KPIs, budgets, and operational targets
- Strong communication and interpersonal skills, with a proven ability to influence and motivate teams
- A passion for creating a positive culture and delivering an outstanding patient experience
- Agility and problem-solving skills to thrive in a high-growth, fast-paced environment
