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Socure is building identity trust infrastructure for the digital economy, verifying identities in real time and stopping fraud before it starts. The company serves businesses, governments, and millions of people daily with AI-powered identity verification and risk management solutions.
Reporting to the Global Head of Solution Consulting, you will lead the Channel & Strategic Alliance vertical, managing a team of Solution Consultants who serve as the primary technical point-of-contact throughout the sales cycle and product implementation. You will be the subject matter expert for all Socure products, responsible for understanding all channel accounts and existing clients, and ensuring successful growth of your team and the accounts under your remit.
Key responsibilities include:
- Managing the vision and strategy for the Solution Consulting function for the Channel Pod
- Supervising a team of highly skilled Solution Consultants and improving team performance through effective After Action Reviews
- Defining and overseeing consistent adoption of instrumentation and standards across the team
- Partnering with Product, Engineering, Sales, and executive leadership to devise short and long-term strategies tied to customer implementation and technical needs
- Structuring the Channel Pod team to support Socure's sales and product goals
- Communicating effectively up, down, and laterally to ensure alignment
- Providing purpose, motivation, and direction to team members
- Partnering with leadership to recruit and retain top-tier talent
- Assisting the team in supporting Socure's largest, most strategic accounts
- Owning both long-term technical strategy and day-to-day operations, fostering innovation and implementing best practices
- Designing, implementing, and maintaining Solution Consulting playbooks to streamline operations and measure performance
- Solving business problems by turning raw data into actionable insights
- Proactively mitigating risk by identifying and controlling internal and external risk factors
You will work collaboratively across the organization to support the sales process and successful adoption and integration of solutions. You will also coordinate resources across several functional areas and work with senior employees to ensure Socure's products remain at the forefront of the industry, serving as the focal point for product enhancements and feature requests.
Location: Must be located in one of Socure's hubs: New York City, NY; Washington, DC; Seattle, WA; Miami, FL; San Francisco, CA; or Austin, TX.
QUALIFICATIONS:
- Education: Bachelor's degree in Business, Risk Management, Information Technology, or related field. MBA or domain certifications are a plus.
- Experience: 10+ years in consulting, solution design, or product management within similar fields.
- Industry Knowledge: Deep understanding of challenges, regulations, and business models within the channel market.
- Technical Expertise: Familiarity with risk management solutions, compliance frameworks, and data analytics tools used within the industry.
- Management: Proven track record of building and leading teams to achieve outlined KPIs for solution consulting/engineering selling into channel and strategic alliance partners.
- Skills: Strong client-facing and communication skills with ability to simplify complex solutions for technical and non-technical stakeholders. Ability to lead workshops, presentations, and client consultations. Strong problem-solving skills with innovative approach to solution design. Excellent consultative selling and client relationship management skills. Strong technical acumen and ability to communicate effectively with product and technical teams. Proven ability to influence cross-functional teams and manage complex customer engagements.
