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Adyen is seeking a Strategy & Program Manager to lead the transformation of scaled account management operations. This role sits on the global pool operating model leadership team and is responsible for designing, implementing, and scaling systems, processes, and programs that enable pooled account management teams to deliver exceptional value to merchants at scale.
Key responsibilities include championing a "one-to-many" account management mindset by designing automated, low-touch, and self-service solutions; applying design thinking principles to reimagine systems and processes with emphasis on AI and automation; developing and scaling global pool operating model programs across all account teams; acting as the internal voice of pooled account managers to ensure their needs are addressed in process design; and collaborating with senior commercial leaders on the global pool leadership team.
The ideal candidate brings 5-7 years of experience combining client-facing and business operations roles (Account Management, Sales/Business Operations, or Business Development) with demonstrated focus on scaled or pooled customer segments. Strong program/project management background with proven ability to lead complex cross-functional initiatives from concept through adoption is essential. Deep understanding of design thinking principles applied to business problems, particularly systems and process design, is required. Experience designing with and implementing AI, automation, and CRM tools (Salesforce or similar) is important. Candidates should demonstrate excellent analytical and data-driven decision-making skills, exceptional communication and senior stakeholder management abilities, resilience and adaptability in fast-paced environments, and creative, innovative thinking with willingness to challenge the status quo.
