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Salary: USD 123,000 - 173,000 / annual
ezCater is the #1 food tech platform for workplaces in the US, enabling organizations to manage food needs and order from over 125,000 restaurants nationwide. The Strategic Sales Operations Lead will drive high-impact strategic initiatives that shape how the sales organization operates and scales.
You will partner closely with Sales Operations leadership to translate strategic goals into analytical frameworks and project charters. You'll own end-to-end delivery of large, cross-functional initiatives including GTM resets, new role/motion launches, coverage redesigns, and incentive changes—from problem definition through implementation and measurement. You'll structure projects into workstreams and provide direction to other individual contributors and cross-functional partners.
Key responsibilities include co-designing and maintaining sales process governance (stage definitions, rules of engagement, approval paths), standardizing core processes across teams, and owning process design for HubSpot and Salesforce in partnership with CRM admin teams. You'll identify opportunities to apply AI and automation to sales processes, define KPI frameworks for strategic initiatives, and assist with building dashboards and reports (Sigma, Salesforce, HubSpot) that leadership uses to track adoption and performance.
You'll serve as a strategic partner to leaders across Sales, Marketing, Product, Finance, and Operations, leading working sessions and decision forums. This role has no direct reports but involves providing project leadership, mentoring, and coaching to other individual contributors and cross-functional partners, including Implementation teams.
Required experience: 5-8+ years in sales operations, sales strategy, revenue operations, consulting, analytics, or related roles with a track record of leading complex, cross-functional projects that improved sales performance or GTM alignment. You should have experience partnering directly with senior leaders on strategic decisions, strong analytical capabilities with expertise in CRM reporting and complex datasets, and ability to design and interpret models related to territories, capacity, funnel performance, or incentives. Familiarity with AI-powered sales/GTM tools and curiosity about automation is important. Excellent written and verbal communication skills, strong facilitation and cross-functional influence abilities, and a systems-oriented mindset are essential. Up to 5 days per quarter travel may be required for company gatherings.
