SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ServiceNow is seeking a Strategic Customers – EMEA 360 Deal Lead to report to the VP of Strategic Customers - Global Revenue Programs (Elevate). This role serves as the central business unit liaison to EMEA sales teams, driving high-impact global strategies that support ServiceNow's long-term revenue growth and profitability through larger, more strategic transactions at scale.
You will act as the central point of contact for the "Buy From" side of 360 deals, representing a unified perspective across business units and streamlining coordination for the sales organization. You'll leverage relationships with executive sponsors, sourcing, and customer advocacy teams to facilitate alignment and accelerate deal velocity.
Key responsibilities include:
• Serve as the global BU liaison to sales teams, internal ServiceNow business functions, and partnerships with Value Added Resellers and System Integrators
• Design and implement structured approaches to identify and act on natural buying events that drive incremental revenue
• Establish visibility into 360 deal activity across regions and functions, creating a unified view for tracking and strategic planning
• Collaborate with the Complex Deal Execution team to shape and execute 360 deals aligned to GTM strategy and business priorities
• Support deal execution by guiding deal architecture, risk mitigation, and internal stakeholder engagement
• Cultivate trusted relationships with business owners across the enterprise to support proactive deal engagement
• Partner with Finance, Revenue Accounting, Global Sourcing, Legal, and other stakeholders to streamline deal approval and execution pathways
• Lead post-mortems and insights generation for closed 360 deals, translating outcomes into scalable process improvements
• Evolve frameworks such as decision matrices, budgeting guidance, and approval processes to enable faster, smarter deal execution
You will improve GTM efficiency, accelerate deal velocity, and balance OPEX investment with NNACV growth while driving consistency and insight across 360 activities.
Requirements:
• 10+ years of experience as a Product Manager, Product Owner, Consultant, or technical Product Analyst in a commercial software product company
• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Passion for technology and innovation to improve the way people work using products and building world-class customer experiences
• Strong decision-making based on data and business benefit to determine the best investments
• Experience creating digital experiences in CSM, CRM, or HCM
• Comfortable presenting solutions to large audiences and senior executives in person, virtual, and via webinars
• Thrives in ambiguity with proven track record of out-of-the-box problem-solving
• Strategic thinker with bias for execution and outcomes
• Skilled at building trust and influence across matrixed organizations
• Analytical and structured, with a process-oriented mindset
• Strong communicator with ability to synthesize and present complex issues clearly
• Experience within a large organization with ability to quickly establish trust-based relationships internally
• Strong leadership, problem-solving, and decision-making abilities
• Continuous improvement and growth mindset
• Prior history working with the ServiceNow platform is a major plus
