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Tackle, a business unit of AppDirect, is a leading platform helping software companies generate revenue through data-driven Cloud go-to-market (GTM) strategies. The company serves over 500 software companies—including CrowdStrike, Snowflake, New Relic, and Snyk—from high-growth startups to the largest software companies globally.
As Partner Success Manager, you will guide organizations in developing and executing GTM strategies while fostering strong partnerships with cloud providers. You will work closely with Alliances and Sales Operations leadership, leveraging Tackle's proven Operating Model to optimize workflows, drive operational excellence, and deliver measurable outcomes.
Key responsibilities include:
- Collaborating with Alliances and Sales Operations leadership to ensure GTM alignment and drive high-impact strategic initiatives
- Building and maintaining strong, long-term relationships while becoming integral to customers' GTM strategies
- Guiding organizations in implementing Tackle's Operating Model to streamline GTM workflows and enhance operational efficiency
- Enabling co-sell and marketplace best practices for AWS, Microsoft Azure, and Google Cloud
- Acting as a trusted advisor and subject matter expert in GTM strategy and operational excellence
- Identifying and leading process improvement initiatives to optimize scalability and efficiency
- Providing strategic guidance to overcome complex customer challenges and align solutions with business goals
- Delivering transparent, results-oriented communication to internal and external stakeholders
- Using data-driven insights to measure success, refine processes, and continuously improve performance
- Maintaining deep understanding of cloud marketplaces and their integration into customer workflows
- Managing customer-specific workflows to ensure efficient processes, accountability, and alignment with organizational goals
This role is ideal for a highly skilled professional who excels in collaboration, results-oriented communication, relationship building, and driving strategic initiatives while understanding the complexities of cloud providers and marketplaces.
REQUIREMENTS:
- 3+ years of demonstrated success in customer success, partner management, or GTM strategy development
- Strong understanding of cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and co-sell strategies
- Proven ability to manage multiple priorities and deliver results in a fast-paced, dynamic environment
- Experience optimizing workflows, implementing structured operating models, and driving measurable outcomes
- Ability to work effectively with cross-functional teams, including Alliances Directors and Sales Operations leadership
- Successful track record of fostering and maintaining strong, long-term partnerships with stakeholders
- Strong critical thinking and problem-solving skills to align solutions with customer goals
- Ability to collect and analyze data, track KPIs, and use insights to drive performance improvements
- Exceptional verbal and written communication skills for building trust and fostering accountability
