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Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations (agriculture, construction, field services, transportation, manufacturing) to harness IoT data for actionable insights and operational improvement. The company helps digitally transform industries representing over 40% of global GDP.
As a Strategic Customer Success Manager, you will be the long-term strategic partner for Samsara's largest Fleet customers, picking up after the Services team concludes onboarding. You'll work cross-functionally with Sales, Support, Sales Engineering, and Product teams to understand customer challenges and advise on platform leverage.
Key responsibilities include:
- Ensure customers maximize safety, efficiency, and sustainability gains from the IoT platform
- Develop joint success plans with customers, defining objectives, metrics, and timelines while removing barriers to business value
- Orchestrate executive business reviews with customer decision-makers and Samsara leadership, reviewing past successes and aligning on future goals
- Conduct workshops to understand customer operations and recommend workflow changes to optimize Samsara product usage
- Deeply understand platform capabilities and communicate them effectively to customers
This role is remote, open to Canada-based candidates, with expected customer travel of 25-40%. You'll impact industries critical to global operations—from on-time delivery and driver safety to school transportation and disaster recovery. The position offers autonomy, growth opportunities, and exposure to multiple aspects of a hyper-growth, recently public company. Success requires strong relationship-building skills, problem-solving mindset, cross-functional collaboration, and a growth-oriented approach to career development.
