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GenLogs is a hardware, software, and data company building Truck Intelligence™—a platform that combines edge sensing, computer vision, AI-driven analytics, and nationwide sensor networks to provide real-time visibility into freight transportation. The company helps customers source carriers, eliminate fraud and theft, and gain unprecedented transparency across supply chains.
The Strategic Customer Success Manager role focuses on driving strategic partnerships and maximizing long-term value within GenLogs' largest and most complex enterprise accounts. You will own a portfolio of high-value customers and operate as a trusted advisor to executive and operational stakeholders across brokers, carriers, shippers, insurance companies, and ports.
Key responsibilities include:
• Enterprise Account Management: Own and manage a portfolio of strategic enterprise customers with multi-million-dollar revenue responsibility.
• Strategic Onboarding & Implementation: Lead complex deployments involving multiple stakeholders, business units, and workflows to ensure successful customer outcomes.
• Executive Stakeholder Management: Build trusted relationships across customer organizations, including operational leaders, directors, and C-suite executives.
• Strategic Account Planning & QBRs: Develop account plans and lead executive business reviews focused on ROI, adoption trends, strategic initiatives, and business impact.
• Expansion & Renewal Ownership: Drive long-term account growth strategies and revenue retention. Partner closely with Sales leadership on expansion opportunities and contract renewals.
• Cross-Functional Leadership: Coordinate with Product, Engineering, Data, Support, and GTM teams to advocate for customer priorities and influence product roadmap discussions.
• Customer Insights & Advocacy: Identify patterns, customer needs, and strategic opportunities that shape product direction and improve customer outcomes.
• Travel: Travel quarterly or as needed for executive meetings, customer workshops, QBRs, and industry events.
Qualifications:
• 7+ years of experience in Customer Success, Strategic Account Management, or related customer-facing roles
• Experience managing large, complex enterprise portfolios with multi-million-dollar revenue responsibility and high-value customer relationships
• Demonstrated success driving customer retention, expansion, and executive-level relationships
• Strong experience with account planning, executive presentations, and business reviews
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• Proven ability to influence cross-functional teams and operate in fast-paced environments
• B2B SaaS experience required
• Transportation/logistics or commercial auto insurance experience preferred
• Roll-up-your-sleeves attitude; ability to thrive in ambiguity and execute as well as strategize
