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Reindeer AI is building an agentic AI platform that helps enterprises transform complex business workflows into AI-powered operations. We work with leading global companies to identify high-value workflows, deploy AI agents into real business environments, and help organizations move from experimentation to measurable enterprise impact.
We're building our Account Management team and seeking a relationship-driven, commercially sharp operator who moves fast, loves building from scratch, and works closely with founders, Sales, and R&D to grow and retain our enterprise customer base.
This is a high-impact, revenue-owning position—not a "manage and maintain" role. You'll work closely with our leadership team, Sales, Product, and R&D to shape how we retain and grow our enterprise customer base and drive best-in-class customer experience.
You will own the post-sale relationship from onboarding through renewal and expansion end-to-end, while helping to define how our customer success and account management function scales and operates effectively.
KEY RESPONSIBILITIES:
Account Ownership & Growth: Own a portfolio of enterprise accounts with full responsibility for revenue retention and expansion. Build and execute multi-year account plans aligned to customer objectives and company growth targets. Lead QBRs and executive engagements to align on customer business outcomes and value. Develop deep understanding of customer operations and identify AI-driven impact opportunities. Advise enterprise customers on AI initiatives and business use-cases for AI agents. Drive expansion, cross-sell, and upsell opportunities across departments and stakeholders. Act as primary point of contact and trusted advisor.
Expansion & Revenue Growth: Identify, shape, and close expansion opportunities across business units. Drive cross-sell and upsell with strong ROI positioning. Lead complex negotiations and deal execution. Build internal champions and multi-thread relationships.
Retention & Renewals: Own the full renewal cycle including forecasting and close. Identify churn risks early and drive mitigation plans. Communicate clear business value to secure renewals.
Onboarding & Adoption: Lead structured onboarding with cross-functional team to ensure fast time-to-value. Monitor adoption and proactively address gaps. Partner with Solution Engineering, R&D, and Product to support smooth implementation.
Cross-functional Collaboration: Translate customer feedback into actionable product insights. Be the voice of customer internally to ensure customer-centric culture. Help build repeatable playbooks for onboarding, QBRs, and renewals.
REQUIREMENTS:
- 5-8+ years in Account Management, Customer Success, or Sales in enterprise SaaS
- Proven quota carrier with clear retention and expansion ownership
- Experience managing complex enterprise accounts and multi-stakeholder relationships
- Strong negotiation and closing skills; ability to work independently and drive commercial outcomes end-to-end
- Executive presence and strong communication skills
- Thrives in early-stage environments
- Analytical and data-driven mindset
- Solid understanding of AI concepts and enterprise applications
- Native or full professional fluency in German (must have)
NICE TO HAVE:
- Experience in an early-stage or founding role
- Specific experience with enterprise platforms or workflow automation
- Domain expertise in Financial Services or Supply Chain industries
