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Salary: USD 90,000 - 126,000 / annual
Wisetack is a well-funded fintech startup (founded 2018, raised $84M) building transparent consumer lending products for service-based businesses like HVAC companies, veterinarians, and auto repair shops. The leadership team comes from top fintech companies including Lending Club, Affirm, and Varo Money, and the company is backed by leading VCs such as Insight Partners, Greylock, and Bain Capital Ventures. Wisetack has achieved strong recognition: ranked #21 on Inc. 5000 and #15 on Deloitte Fast 500 (2024), and maintains an exceptional NPS rating of 79 (vs. 44 average for financial services).
As a Strategic Account Manager, you will manage a portfolio of strategic, high-priority merchant accounts, serving as a subject matter expert and relationship-builder. You will be responsible for fostering long-term relationships measured by increased financing volume and share of wallet. Key responsibilities include: managing merchant portfolios to drive growth; supporting business development and partnerships in closing and onboarding new deals; training merchants on best practices and Wisetack offerings; communicating merchant needs and feedback to product, marketing, and partnerships teams; and collaborating with support and customer operations to ensure consistent experiences and consolidate feedback. This quota-carrying role has aggressive but attainable goals tied to merchant activation and loan volume, directly driving revenue for the company. You will work cross-functionally, prioritize external relationships, and occasionally meet with merchants onsite.
REQUIREMENTS:
- Bachelor's degree in business administration, marketing, communications, or related field
- 4+ years experience in a quota-carrying, customer-facing role (account management, sales, or customer success)
- Proficiency with Salesforce, Tableau, Salesloft, Slack, Google Suite, and Confluence
- Demonstrated ability to leverage AI tools to drive efficiency and scale account management workflow
- Excellent written, verbal, and presentation communication skills; ability to adapt style for different stakeholders (technical teams to executives)
- Growth-oriented mindset; ability to thrive in dynamic environments and pivot quickly
- Proven ability to drive growth and manage large, high-visibility accounts
- Willingness to meet with merchants onsite where necessary
BONUS: Experience with a startup, consumer financing, lending, fintech, or home services software.
