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Gorgias is building a unified AI agent platform that enables conversational commerce—turning customer interactions into relationships through intelligent, personalized shopping experiences. The company is at the forefront of reshaping ecommerce by combining AI with deep product expertise.
The Account Management team is part of Sales and focuses on educating merchants on optimizing customer experience for efficiency and personalization at scale. This role centers on cross-selling add-ons to the existing customer base. You will be part of a 6-person team with the opportunity to shape and build the team while launching new products.
In this role, you will:
- Own a book of existing eCommerce accounts, focusing on expansion and upsells
- Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls)
- Manage a high-velocity inbound pipeline with some outbound to existing accounts
- Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes
- Use data to identify upsell opportunities and prioritize outreach effectively
- Ask strategic pain-point questions to uncover growth potential within each account
- Continuously optimize your sales process to improve deal velocity and hit/exceed quota
You are a driven, data-minded seller who thrives in fast-paced environments. You balance volume with strategy, moving quickly without sacrificing quality. You are motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do.
Benefits include 5 weeks vacation, 15 days paid sick leave, 6 weeks remote work per year, 16 weeks paid parental leave, CAD $400/month lunch allowance, private health insurance, retirement pension, CAD $900 home workstation setup budget, and CAD $2,600 annual learning and wellness support. The company organizes quarterly online summits and annual team and company retreats.
REQUIREMENTS:
- 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech
- Proven track record of hitting and exceeding quota in a fast-paced, high-volume environment
- Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient
- Knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value
- Data-driven mindset; use numbers to identify trends, spot upsell potential, and measure performance
- Ability to move quickly from demo to close while maintaining consultative quality
- Excellent time management and prioritization skills
- Tech-savvy and naturally curious; able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact
- Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats
NICE TO HAVE:
- Experience working directly with eCommerce merchants or within a tech startup
- Background in running or advising online stores/brands on best practices
