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Behavox is a data operating platform that helps multinational enterprises organize data into actionable intelligence for risk management, compliance, and business growth. The company specializes in multilingual, AI/ML-based solutions for regulated financial institutions.
As a Strategic Account Manager 3, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms. Your responsibilities span delivery outcomes, commercial performance, executive relationships, and long-term strategic growth.
Your clients are building or strengthening unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management into a single, defensible control system. You will understand where each client sits on their compliance maturity journey, ensure Behavox delivers against current needs, and position the platform to serve their full controls framework scope over time.
Key responsibilities include:
- Account health monitoring: independently assess commercial, operational, and relationship risk; surface early warning signals from ticket patterns, stakeholder feedback, and adoption data; build intervention plans autonomously.
- Executive business reviews: design and deliver QBRs and EBRs that drive strategic conversations about compliance posture, regulatory risk, control maturity, and platform value—not product updates.
- Renewal ownership: own all renewals across your portfolio; build retention strategy, lead negotiations, close deals; forecast ARR churn risk and develop mitigation plans.
- Expansion execution: drive inbound expansion deals independently; collaborate with Account Executives on strategic accounts; lead with value-based positioning grounded in customer intelligence.
- Delivery accountability: own client-facing communication when delivery issues arise; translate technical updates into actionable language; hold internal teams accountable through confirmed resolution.
- Escalation management: triage and resolve complex, multi-workstream escalations with minimal manager involvement; build relationships with Product, Engineering, and Support to accelerate resolution.
This is a hybrid role based in the Milan office. You will oversee accounts in Italy and Germany and must be fluent in German.
REQUIREMENTS:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks (communications surveillance, trade surveillance, compliant archiving, policy management) and how these converge at regulated financial institutions.
- Strong understanding of the financial services regulatory environment and regulatory obligations driving client demand (communications monitoring, trade reconstruction, archiving mandates) across banking, hedge fund, asset management, and energy sectors.
- Demonstrated experience with multi-stakeholder account management at regulated financial institutions; ability to navigate complex organizational structures and manage both executive-level and working-level relationships simultaneously.
- Proven commercial lifecycle management expertise in enterprise SaaS: full renewal and expansion cycle ownership, retention strategy, churn forecasting, negotiation, close, and pipeline development.
- Strong escalation management and operational accountability skills; ability to own ticket triage and resolution end-to-end with minimal manager direction.
- Fluency in German (required for accounts in Germany and Italy).
