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Behavox is a data operating platform that helps multinational enterprises organize data into actionable intelligence for risk management, compliance, and business growth. The company specializes in unified controls frameworks that integrate communications surveillance, trade surveillance, compliant archiving, and policy management for regulated financial institutions.
As a Strategic Account Manager, you will own the full commercial relationship with a portfolio of complex, highly regulated financial institutions including global banks, hedge funds, asset managers, and energy firms. This is a high-autonomy role requiring both strategic thinking and operational execution.
Key Responsibilities:
- Own all renewals across your portfolio: develop retention strategy, lead negotiations, and close deals
- Forecast ARR churn risk and develop mitigation plans using account health data and delivery performance indicators
- Design and execute quarterly business reviews (QBRs) and executive business reviews (EBRs) focused on compliance posture, regulatory risk, control maturity, and platform value
- Independently assess account health across commercial, operational, and relationship dimensions; surface risk early through ticket pattern analysis, stakeholder signals, and adoption data
- Drive inbound expansion deals independently and collaborate with Account Executives on strategic accounts
- Own client-facing communication when delivery issues arise; translate technical updates into actionable language and hold internal teams accountable through resolution
- Manage complex, multi-stakeholder relationships involving Heads of Surveillance, compliance analysts, technology teams, and operations teams
- Triage, escalate, and resolve tickets end-to-end with minimal manager involvement; build relationships with Product, Engineering, and Support to accelerate resolution
Requirements:
- Deep working knowledge of enterprise compliance technology and unified controls frameworks (communications surveillance, trade surveillance, compliant archiving, policy management)
- Strong understanding of financial services regulatory environment and obligations driving demand across banking, hedge funds, asset management, and energy sectors
- Proven experience managing multi-stakeholder relationships across regulated financial institutions, navigating complex organizational structures
- Demonstrated expertise in commercial lifecycle management for enterprise SaaS, including renewal cycles, churn forecasting, negotiation, and expansion pipeline development
- Ability to manage escalations and operational accountability independently; experience building cross-functional relationships to drive resolution
