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Salary: USD 90,000 - 120,000 / annual
Coperniq is an AI-native operating platform for project-based contractors, helping them manage sales, project management, field operations, service, payments, and customer communication while deploying AI agents to automate repetitive work. The company is a YC W23 startup backed by Initialized Capital with real customers and a small, fast-moving team.
As Customer Success Manager, you will own end-to-end customer relationships and drive value realization. You'll manage customer onboarding and go-live, drive product adoption through workflow coaching, health checks, and QBRs, and learn each customer's business to configure Coperniq around their real-world workflows. You'll monitor account health and churn risk, intervening proactively before problems escalate, handle customer escalations, and coordinate with Product, Engineering, and Solutions Engineering teams. You'll own renewals and de-escalations, translate customer feedback into actionable product inputs, identify expansion opportunities, and help build scalable Customer Success processes and playbooks.
This is a hands-on role requiring direct collaboration with contractors, founders, engineers, and cross-functional teams. You'll operate with significant ownership and autonomy in a startup environment.
REQUIREMENTS:
- Strong communicator who builds trust quickly with customers
- Extremely organized with ability to manage multiple customer relationships simultaneously
- Comfortable learning complex software and understanding operational workflows
- Proactive problem-solver who investigates issues before customers escalate
- Able to operate with ambiguity and take ownership without detailed playbooks
- Strong problem-solving instincts and willingness to troubleshoot product issues
- Comfortable working closely with founders, engineers, and customers in fast-moving startup environment
- Prior experience in Customer Success, implementation, account management, or similar customer-facing role preferred
