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Twilio is seeking a Strategic Account Executive to lead total account relationships with mid-market to enterprise customers, driving multi-product platform adoption and revenue growth. In this role, you will become an essential strategic partner to high-tech customers, managing the entire account relationship across Twilio's platform and executing consultative sales cycles that move beyond transactional vendor relationships.
Key responsibilities include managing and expanding high-value accounts with focus on total account relationship and platform breadth; developing and executing account strategy to deliver strong revenue, gross margin, and gross profit results; partnering with Specialist Sales, Product Management, and Customer Success teams to unlock value across the portfolio; serving on cross-functional account teams including Product Specialists and Value Engineering to drive solution adoption; running disciplined forecasts and consistently achieving goals; and maintaining accurate sales pipelines in Salesforce.
You will work highly collaboratively across the organization, leveraging deep technical and domain expertise to solve complex customer challenges. The role requires strong analytical capabilities, financial acumen, and the ability to navigate both business and technical stakeholders at enterprise organizations.
Required qualifications: 8+ years of sales experience with minimum 3 years in major account or strategic sales; expertise managing quantitative, analytical products and solutions; demonstrated track record of multi-product selling and account expansion; comfort working with business and technical leaders; strong financial modeling and forecast management skills; entrepreneurial mindset; proven delivery of portfolio revenue and gross profit results for large-scale customers; excellent communication skills; Bachelor's degree or equivalent.
Desired experience includes deep knowledge of telecom, CPaaS, SMS aggregators, carriers, or global communications platforms; domain expertise from quantitative industries such as DevOps, Fintech, advertising, investment banking, security, or commodity trading.
About Twilio
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